Course Overview
Presented by Practice Plan.
Complaints are an inevitable part of any healthcare setting, including dental practices. While they can be challenging, complaints also present valuable opportunities for reflection, learning, and service improvement.
Dental teams are expected to manage complaints in line with guidance from the General Dental Council (GDC) and the Care Quality Commission (CQC), to ensure patients feel heard, respected, and supported throughout the process. Handled well, a complaint can serve to strengthen the patient/practice relationship by increasing trust.
This CPD article explores good practices for handling complaints in dental settings and focuses on regulatory compliance, communication strategies, and fostering a culture of openness and continuous improvement.
